Air travel is inherently stressful, want to reduce passenger anxiety: Hoi’s Dhruv Godara

Hoi was started as a travel-tech platform to revolutionise the airport experience for modern travellers. Launched initially in 2018 as a B2B platform, it evolved into a comprehensive airport concierge and was relaunched in 2023 with enhanced features. Hoi played a pivotal role during the COVID-19 pandemic by enabling contactless airport operations through an omnichannel presence spanning mobile app, website, and airport kiosks/tablets.

In a conversation with ET Digital, Dhruv Godora, Deputy CEO, Hoi says since its relaunch, the platform has offered a…