Startups chase finserv companies seeking GenAI customer support use cases

The highly regulated financial services industry is finding application of generative artificial intelligence models in customer-facing operations, from onboarding to servicing and basic query resolutions, as adoption of the technology goes up and its cost comes down.

Large banks spend heavily on running contact centres or backend support teams with human agents to service their clients. Now with agentic AI, a large part of the basic queries can be solved by software, say industry insiders.

“Our models can reduce the cost for financial services by…