WhatsApp expands Business tools in India with payments, AI support and ads in Status

WhatsApp on Tuesday unveiled a suite of new features at its second annual Business Summit in Mumbai, aimed at helping businesses of all sizes streamline operations, strengthen customer connections and drive growth.

Among the key announcements was the rollout of payments within the WhatsApp Business app, allowing small businesses to share QR codes with customers for direct, secure transactions inside the platform.

The company also introduced in-app calling for larger businesses, enabling users to connect with customer support executives via voice calls,…