AI adoption improving public service delivery and governance: Report

Artificial intelligence is playing an increasingly important role in strengthening governance and public service delivery across India, highlighted a report by EY and the National Institute for Smart Government (NISG).

According to the report, AI has begun to play a substantive role in India’s digital transformation, with advanced applications emerging across governance systems, public-facing platforms and key economic sectors.

It stated, “Enabled by strong digital public infrastructure and mission-driven programmes, AI is now being integrated into…