Zomato Opens Up In-House AI Platform ‘Nugget’ For Enterprises

Nugget is an AI-native, no-code customer support platform. It provides AI agents ranging from conversational AI chatbots to co-pilots

Deepinder Goyal said that the platform was built as an internal tool over a period of three years, and now supports over 15 Mn support interactions/month for Zomato, Blinkit and Hyperpure

Nugget provides features like image classification, automation of audits, voice AI agents, analytics, among others. Goyal claimed that 90% of companies who’ve seen it have signed up for it

Foodtech major Zomato has opened its AI-native, no-code customer support platform ‘Nugget’ for enterprises across the world.

Zomato CEO Deepinder Goyal took to X to make the announcement. “Nugget helps businesses scale support effortlessly—highly customisable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” Goyal said in a post on X.

According to Nugget’s website, the platform provides AI agents ranging from conversational AI chatbots to co-pilots, which help in handling complex queries and streamlining support. 

Nugget provides features like image classification, automation of audits, voice AI agents, analytics, among others. It claims to resolve 80% of the queries received, optimise compliance by 25% and reduce resolution time to 20%.

The CEO said that the platform was built as an internal tool for Zomato, soon to become Eternal, over a period of three years, and now supports over 15 Mn support interactions  per month for Zomato, Blinkit and Hyperpure. 

Goyal claimed that 90% of companies who’ve seen Nugget have signed up for it.

(The story will be updated shortly.)