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Zomato launches AI-backed customer support platform Nugget
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Zomato chief executive Deepinder Goyal on Monday unveiled Nugget, an artificial intelligence (AI)-backed customer support platform, which powers its food delivery business, quick commerce vertical Blinkit and Hyperpure.
“Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” Goyal said in a post on X.
The company developed Nugget as an internal tool over the past three years, and it now supports over 15 million interactions per…
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