Observe.AI transforms contact centers with cutting-edge voiceAI for unmatched customer experience

The cloud-based contact center market is expected to soar to $157.08 billion by 2032, driven by AI-powered innovations. CNBC-TV18 recently spoke with co-founders of Observe.AI, CEO Swapnil Jain and CTO Jithendra Vepa, about how conversation intelligence and AI-powered automation are transforming the industry.

Q1: Can you tell us about Observe.AI and its mission?

A:

Observe.AI bridges the gap between today’s human-centric contact centers and tomorrow’s autonomous operations, offering a future-proof platform that excels at supporting human agents while…