How AI adoption is driving innovation in GCCs

Setting the tone for the discussion, Gaurav Gupta, Partner & GCC Industry Leader at Deloitte India, emphasised, “GCCs are no longer just back-office operations. They have evolved into innovation hubs, driving AI adoption and creating transformative value for their parent organisations and the Indian economy.”

The discussion, moderated by Gaurav Gupta, featured a panel of industry titans: Anu Thomas, Sr. Director, Global Platforms, Sony India Software Center; Issac Mathew, Senior Director, Data Science -…