Verizon retroactively changed its unlock policy, so one user sued

TL;DR

• Verizon retroactively applied a new 60-day paid service requirement to a phone that was purchased under older FCC-mandated unlocking rules.
• A Kansas customer sued after Verizon refused to unlock the device, and the court ruled the policy change violated state consumer protection law.
• Verizon was ordered to refund the phone and service costs, raising concerns that it is ignoring current unlocking rules while its FCC appeal is still pending.