Google Pilots RCS-Search Integration For AI-Powered Business Messaging In India

RCS, an advanced version of traditional SMS, supports two-way communication with rich media such as images, voice messages, location sharing, and PDF documents

Google’s RCS integration will allow users searching for a company’s customer service contact to directly chat with a live agent or AI bot through their smartphone’s SMS inbox

This development comes at a time when Google has been expanding its base in India by working to establish its base in Tamil Nadu

Tech giant Google has reportedly started a pilot to…