Tech
HSBC CFO sees AI as key to banking efficiency, not a replacement for humans
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HSBC sees AI as an opportunity to enhance human work rather than replace it, according to the bank’s Group CFO Pam Kaur.
In an exclusive conversation with CNBC-TV18, Kaur said, “AI is a tool for humans; it doesn’t replace humans.” She stressed that while AI may take over routine tasks, it allows employees to focus on higher-value and forward-looking work.
Kaur explained that AI can provide significant productivity benefits by enabling banks to do more with existing resources. “The real benefit is performance leverage—allowing us to grow the…
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