WhatsApp bans AI chatbots from using its business API

Starting next year, AI companies won’t be allowed to use WhatsApp as a chat interface. Here are the details.

AI-based customer support chatbots unaffected

For the past few months, companies such as OpenAI and Perplexity have launched phone numbers that users can add as WhatsApp contacts and chat with their models directly.

Although the experience is far more limited than on the full ChatGPT or Perplexity platforms, this approach is particularly appealing to users on…