T-Mobile calls out AT&T for breaking its own digital experience

Update: December 11, 2025 (1:16 AM ET): A T-Mobile spokesperson shared the following statement with Android Authority defending its new Easy Switch tool.

T-Mobile launched the Easy Switch tool with the simple goal of making it easier for customers to navigate the complex switching process — with full transparency and with explicit customer permission. It’s just one way T-Mobile works to earn customers every day.

The carrier went on to say:

As AT&T’s CEO even said this week at an investor…