The Best Help Desk Software We’ve Tested for 2026

Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service resources, route relevant tickets to the right agents, and ensure issues are resolved efficiently—while keeping all stakeholders informed. There are two primary categories of help desk software: tools for external customer support and tools designed for internal IT needs. Some platforms cover…