How people actually use ChatGPT vs Claude – and what the differences tell us

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ZDNET’s key takeaways

• Most ChatGPT use is non-work, focused on writing tasks.
• Claude is used more for automation, especially coding.
• AI adoption is uneven, with wealthier regions benefiting first.

Two of the biggest AI companies have revealed how people use their models.

Also: The best AI chatbots of 2025

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