Microsoft has a problem: nobody wants its poor AI products

If there’s one thing that typifies Microsoft under CEO Satya Nadella‘s tenure: it’s a general inability to connect with customers.

Microsoft shut down its retail arm quietly over the past few years, closed up shop on mountains of consumer products, while drifting haphazardly from tech fad to tech fad. From blockchain to “metaverse” and now to artificial intelligence — Microsoft CEO Satya Nadella can’t seem to prioritize effectively, and the cracks are starting to shine through.