Microsoft ‘tricked users into pricier AI-linked 365 plans,’ says Australian watchdog; files lawsuit

Australia’s competition watchdog has launched legal action against Microsoft, accusing the tech giant of misleading consumers into purchasing higher-priced Microsoft 365 plans after the inclusion of its artificial intelligence assistant, Copilot.

Regulator alleges misleading price push

The Australian Competition and Consumer Commission (ACCC) said that, beginning in October 2024, Microsoft misled roughly 2.7 million Australian customers by implying they needed to upgrade to new, more expensive personal and family subscription plans that featured…