Connecting global CX innovators with influential leaders in technology, customer experience and digital transformation to redefine and re-imagine CX in a digital-first economy!
200+ Delegates | 15+ Sponsors & Partners | 20+ Speakers | 100+ Awards | 30+ Media Partners
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.
The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.
World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development — all under one roof.
Themes in focus:
1. Maneuvering the age of Digital Revolution
2. Human-like Interactions through Conversational AI
3. Integrating marketing & technology for Improved CX
4. Implementing Strategic Generative AI
5. Enabling Security-Centric Customer Experience
6. Interpreting Customer Feedback
7. Transforming Sentiment Analysis Data
8. Integrating Data Analytics
Speakers:
1. Gurpreet Jolly: Head, Customer Experience Operations & Service Delivery @ Reliance Retail
2. Deepak Maloo: AVP, Food Strategy, Customer Experience & Restaurant Experience @ Swiggy
3. Priya Chakravarthy: Vice President, Experience @ BluSmart
4. Nikhil Godbole: Group Head of Customer Service @ Jupiter.money
5. Rahul Poddar: Country Head Martech @ Narayana Health
6. Rahul Garg: Head – CX @ Play Games 24×7
7. Deepak Nayak: Sr Vice President – Customer Experience @ Gameskraft
8. Aalok R Pradhan: Head – Customer Delight, CX, COE – Digital & AI @ TVS Motor Company
9. Satish Patil: Director – CX @ Samsung Research India
Organiser: Trescon (https://tresconglobal.com/)
Date: 19 September, 2024
Location: Bengaluru
