The Conversational AI Revolution Is Struggling. Here’s How To Fix It

If 89% of business leaders think their customers are satisfied with their conversational AI experiences, while only 59% of consumers are, we’re facing a wide gap between AI perception and reality.

Even with widespread leadership backing, 98% of organizations anticipate changing their conversational AI strategy within the next year, with 58% planning to fully replace their conversational AI solution, according to a new Twilio report, “Inside the Conversational AI Revolution.”

You could say these results, from a global survey of 457…