Would the big carriers be better off ditching stores entirely?

It’s no secret that customer service has been slowly but surely declining as the big three carriers look to cut costs, but in-store support has arguably taken the sharpest hit. All three carriers have closed at least some of their locations and made moves to reduce their reliance on third-party stores, all while raising sales goals to nearly unachievable levels. The result has been widespread burnout and high turnover. It’s clear that carriers now view retail…