David vs. Goliath: Use Tactics Over Size When Building AI Agents

In recent months, remarkable advances have been made in general-purpose browser agents powered by large language models (LLMs). Industry leaders, such as OpenAI and Anthropic, have released these agents, Operator and Computer Use, respectively, for the public to use. These browser tools have demonstrated impressive capabilities, from booking restaurant reservations to answering diverse and complex questions.

General-purpose browser agents, despite their flexibility, fail to perform structured, repeatable business tasks. Precise analytics,…