Capgemini’s $3.3 billion WNS buy may revive IT-plus-BPO model

French IT giant Capgemini’s agreement to buy business process outsourcing (BPO) major WNS for $3.3 billion may signal the revival of the IT-plus-BPO model, as analysts expect a wave of deals and consolidation to hit the industry which is seeing reorganisation due to artificial intelligence (AI).

This reflects the ongoing talk of a declining traditional and legacy BPO or call centre industry—which is voice-based and has transaction-heavy processes—ready for reinvention and moving to a digital-first model with the adoption of AI.

“Pure-play BPO…