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AI-driven productivity gains being shared with clients, says Infosys CEO Salil Parekh
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Infosys CEO Salil Parekh acknowledged that artificial intelligence (AI) is bringing changes to pricing structures, particularly in certain service areas.
From both the client’s and the company’s perspective, Parekh noted that the impact of AI on pricing depends on the nature of the work being delivered.
Parekh said, “On the pricing, depending on the type of area that one is focused on for example, if there is work which is more focused on customer service, the productivity benefit that typically is available there, that is usually shared with our…
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