Amazon Directed To Pay INR 40K For Not Delivering Rakhi

The complaint alleged that the delivery of the product was entrusted to a courier service that had been defunct, adding that the Rakhi was shipped a week before placing the order

The tribunal also observed that the complainant did not produce any cogent evidence for INR 4.5 Lakh compensation, besides stating that the non-delivery caused “emotional hurt”

The customer had ordered a Rakhi on the ecommerce platform in August 2019, but Amazon later cancelled the order after the…