Gen Z’s travel agent? It’s a bot with better ideas

Artificial intelligence, digital payments, and mobile-first platforms are rapidly transforming the tourism industry in India. The shift, led by younger travellers but increasingly being adopted across age groups, is prompting companies to revamp their technology stack for catering to the surging demand for speed, flexibility, and curated travel experiences.

Nearly 40% of Gen Z bookings on travel platform Yatra are currently made just 3-5 days prior to a trip, said Bharatt Malik, senior vice president, flights and hotel business. “This cohort expects…