How Organizations Can Cross the Operational Chasm

In today’s digital economy, operational resilience isn’t just important – it’s essential. The global IT outage on July 19 last year served as a stark reminder of how vulnerable digital operations can be, exposing the immense pressure that technical disruptions place on business and IT leaders.

This vulnerability manifests in several critical ways:

• Loss of control: Organizations often learn about issues from their customers rather than their monitoring systems, creating a reactive rather than proactive response posture.
• Reputational…