India moving from labour-centric mindset to AI mindset: ServiceNow CEO

India is moving away from a labour-centric mindset to an Artificial Intelligence (AI) mindset, according to Bill McDermott, CEO of ServiceNow, a global AI platform for business transformation. “Corporations that don’t get on board with AI right now will fail,” McDermott said in a media interaction at Knowledge 2025, ServiceNow’s annual event in Las Vegas on AI-driven service transformation.

“Autonomous agentic AI is changing everything. The 20th-century industrial complex of software stacks is now going by the wayside and being integrated into…