irdai: Inflated bills, ghost hospitals: What IRDAI has on its plate as it attends to health insurance woes

On advice of his family doctor, Shyam, a resident of Ahmedabad, got admitted in a city-based hospital with a hope to get well soon. The first thing he was asked by the hospital staff was whether he had a valid insurance policy. The moment he said ‘yes’, the hospital warden smiled. And then, his ordeal started. In contrast to his family doctor’s observation that he was suffering from a seasonal flu, the hospital staff started administering him a