Microsoft saves $500 million with AI, but with 15,000 job cuts

Microsoft’s chief commercial officer, Judson Althoff, revealed during a presentation this week that artificial intelligence (AI) is improving productivity across departments, from sales and customer service to software engineering, according to a Bloomberg report.

Althoff said that AI helped Microsoft save over $500 million in its call centres alone last year and led to higher employee and customer satisfaction, as per the report.

He also said that Microsoft has begun using AI to manage interactions with its smaller clients.

These internal comments…