Sonos is still trying to figure out why everyone hates its app

The team and I remain 100% focused on two important priorities:

1. understanding the root cause of every single customer issue, whether big or small, whether common or rare, and making sure the technical performance of the app meets or exceeds what you have come to expect from Sonos.

2. closing gaps in the functionality and usability of the new app relative to what you enjoyed before, in a priority order that is as responsive as possible to the feedback we receive from you.