Zomato unveils Nugget: AI-powered no-code support platform now open for businesses

Food tech firm Zomato, on Monday (February 17), introduced Nugget, an AI-native, no-code customer support platform designed to help businesses scale support operations efficiently. The platform automates up to 80% of queries, learns and adapts in real-time, and requires no coding expertise, eliminating the need for a dedicated development team.

Developed initially as an internal tool over three years, Nugget now manages over 15 million customer support interactions monthly across Zomato, Blinkit, and Hyperpure. Following its…